Refund & Return Policy

At Shree Jain Namkeen, we take great care in preparing, packing, and delivering our products to ensure that you receive them in fresh and proper condition. Since our products are food items, we follow a limited return and refund policy to maintain quality and hygiene standards.

By placing an order on our website, you agree to the terms mentioned in this Refund & Return Policy.

Eligible Returns, Replacements & Refunds

You may contact us for a return, replacement, or refund if you receive:

  • A damaged or tampered package.

  • A product that is different from the product you ordered.

  • A product that is missing from your order.

  • A product that has a manufacturing or packaging defect.

  • A product that appears to have been spoiled or is not in suitable condition upon delivery.

Products Not Eligible for Return or Refund

Due to the nature of our food products and hygiene requirements, we generally do not accept returns for products that have been opened, consumed, or stored improperly after delivery.

Returns or refunds may not be accepted for:

  • Products that have been opened or partially consumed.

  • Products damaged after delivery due to improper storage or handling.

  • Products returned without prior approval from our customer support team.

  • Products for which a return or refund request is made after the applicable reporting period.

How to Request a Return or Refund

If you receive a damaged, incorrect, or defective product, please contact us as soon as possible after delivery.

To help us resolve the issue quickly, please provide:

  • Your order number.

  • A brief description of the issue.

  • Clear photographs or videos of the product and packaging.

  • Any other information requested by our support team.

Our team will review the request and, if eligible, arrange a replacement or refund as appropriate.

Refund Process

Once your refund request has been reviewed and approved, we will initiate the refund to the original payment method used for the order.

The time taken for the refund to reflect in your account may vary depending on your bank, payment gateway, or financial institution.

Replacement Policy

If an eligible product is damaged, defective, or incorrectly delivered, we may offer a replacement instead of a refund, depending on product availability and the nature of the issue.

If the same product is unavailable, we may provide an alternative resolution after discussing it with you.

Order Cancellation

Order cancellation requests should be made as soon as possible after placing the order. Once an order has been processed, packed, or dispatched, cancellation may not be possible.

If an order has already been shipped, you may contact our customer support team to discuss the available options.

If your cancellation request is approved and a refund is applicable, the refund will be processed to the original payment method.

Any applicable payment gateway charges, shipping charges, or other non-refundable charges may be deducted where applicable.

Damaged or Tampered Packages

Please check your package carefully at the time of delivery. If the package appears to be damaged, opened, or tampered with, please take photographs or videos and contact us promptly.

Incorrect or Incomplete Delivery Address

If an order is returned to us because of an incorrect or incomplete delivery address provided by the customer, repeated delivery attempts, or failure to accept the delivery, additional shipping charges may apply for re-delivery.

Product Storage & Quality

Our products are food items and may have specific storage requirements. Once delivered, customers are responsible for storing the products according to the instructions provided on the packaging.

We cannot accept responsibility for changes in product quality caused by improper storage, exposure to excessive heat or moisture, or other conditions after successful delivery.

Promotional & Discounted Products

Products purchased under special offers, discounts, clearance sales, or promotional campaigns may have specific refund or replacement conditions. Such conditions, if applicable, will be communicated at the time of purchase.

Customer Support

If you have any questions regarding our Refund & Return Policy or need assistance with an order, please contact our customer support team through the contact details provided on our website.

We will do our best to review your concern and provide a fair and appropriate resolution.

Policy Updates

Shree Jain Namkeen reserves the right to update or modify this Refund & Return Policy from time to time. Any changes will be published on this page with the updated policy.

This Refund & Return Policy is effective from the date it is published on our website.