Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, as well as certain information automatically when you visit our Website.

a) Personal Information You Provide

• Full name
• Email address
• Phone number
• Shipping and billing address
• Order and payment details (processed securely through our payment gateway partners)
• Any information you submit through contact forms, reviews, or customer support requests

b) Information Collected Automatically

• IP address and browser type
• Device information and operating system
• Pages visited, time spent, and browsing behaviour on our Website
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfil your orders, including shipping and delivery
• To communicate with you regarding your orders, enquiries, or support requests
• To send order confirmations, invoices, and shipping updates
• To improve our Website, products, and overall customer experience
• To send promotional offers, newsletters, or marketing communications (only where you have opted in, and you may unsubscribe at any time)
• To detect, prevent, and address fraud, security issues, or technical problems
• To comply with applicable legal and regulatory requirements

3. Sharing of Information

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following circumstances:

• With trusted courier and logistics partners, solely to deliver your orders
• With payment gateway providers, to securely process your transactions
• With service providers who assist us in operating our Website, such as hosting or analytics providers
• When required by law, regulation, or a valid legal request from government authorities
• To protect the rights, property, or safety of Shree Jain Namkeen, our customers, or others

4. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. This includes secure servers, encrypted payment processing, and restricted access to customer data.

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our Website uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse Website traffic.

• Essential Cookies: Required for core Website functionality, such as maintaining your shopping cart
• Performance Cookies: Help us understand how visitors interact with our Website
• Marketing Cookies: Used to deliver relevant offers and advertisements (only where applicable)

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

6. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate or incomplete information
• The right to request deletion of your personal information, subject to legal or contractual obligations
• The right to withdraw consent for marketing communications at any time
• The right to request a copy of your data in a portable format, where applicable

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including order processing, customer support, legal compliance, and dispute resolution. Once this information is no longer required, it will be securely deleted or anonymised.

8. Children's Privacy

Our Website and services are not directed towards children under the age of 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can take appropriate action.

9. Third-Party Links

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. Any changes will be posted on this page along with a revised "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we protect your information.